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11184 Service Management Assessment Answers Course Code

The 11184 assignment answers unit code is a five-digit identifier for the respective courses and segregate them according to different modules. The reason of creating discord is based on making the enrolment process and submission of the course content easier for the students. In this regard, the code 11184 Service Management is associated with the University of Canberra, situated in Bruce, Canberra, Australia.

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Unit Details

Location: - Canberra, Australia

Study level: - Undergraduate

Unit code: - 11184

Brief of 11184 Service Management Assessment

Introduction

The 11184 assessment answers course contents of assessment relate to customer experience pertaining to the concepts of service management. The important excerpts of the report look forward to develop a service blueprint for a chosen persona. In addition to this, of course contents also aim on completing the canvas related to customer experience. In this canvas, the brief answers of individual building block have been provided and the same is connected with the service blueprint appeared in the first section. Along with this, the 11184 assessment answers study looks forward to describe the persona experience canvas and the blueprint, thereby elaborating some of the important concepts of customer experience. Lastly, the service management concept has also used general articles during the entire study and focused on the chosen service provider throughout the assessment.

Main Body

In general, the concept of service management is associated with customer focused approach for delivering the relevant information technology and value to the customer in order to build customer relationships. It is worth noting that the service management is able to provide an important framework for the overall interactions of IT technical personnel and IT related activities with the plans and the customers. The service only for the defined as a coherent and ready to use deliverable by the customers which allows customers for doing business without needing to state of the underlying IT infrastructure or technology. Based on the understanding of the service life-cycle, it is important to note that services aim at complying with the needs of the customers and responding to advances especially in the technological changes. The overall framework pertaining to the service life-cycle and related with incident management and chain management.

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The concept of service management is able to enable both customers and the service to know about the expectations from the particular service. In other words, services are able to inform the customer is about relevant service limitations, cost, service offerings and the procedure for placing request for the particular service. A well formulated service assist in identifying the internal processes whenever necessary to provide the support to a particular service. The individual customers have also high level of service definition for answering various questions related to service management. This includes customer facing questions such as service cost, service pricing, service description and self-service.

Additionally, the internal questions as per the high-level service definition comprises of how the ITS would be able to support a particular service which is also known as service support. The change management aspect includes the risk management and minimisation of various elements of risks. This may include risk management in terms of effect and scope, communication, back out plans and testing. Based on the incident management readily is under service management, the incident management is critical for reducing interruptions in a particular service. In this aspect, the main goal of incident management deals with restoring normal operations and causing as a low disruption to the client as possible. The incident management in the field of service management is usually handled from raising trouble ticket in case there is a service outage.

The key functions of service management are performed by the service manager, service team and service sponsor. In this context, the service sponsor is regarded as individual responsible for the business partner for accepting and signing off the delivery of services. The service sponsor is able to enjoy the authority of accepting service levels based on associated risks, cost and acceptable service levels.

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In Australia, the services account for more than 70% of the entire GDP. In this manner, managing of the service organisations has become an integral part for providing explicit attention to unique characteristics of services which includes heterogeneity, perishability and intangibility. The following unit is conducive for providing deep knowledge about advanced service marketing topics and service management that emphasises on the development of the necessary skills in a service environment. There are also needs to be special attention given to the components of service marketing mix for ensuring management of service quality. Along with this, relevant sections of the report have included the broader perspective of business in terms of explaining how the manufacturing process can be benefited from excellence in service.

The importance of learning outcomes of the assessment would be helpful to synthesise and evaluate the different types of concepts related service management research. Along with this, the learning outcomes would be able to value creation perspective of service and apply the same to the society, customer and organisation. Relevant details of the 11184 assessment answers course also include the analysis of components pertaining to service business and service marketing mix. It is further worth noting how the learning outcomes will comprise of the perspective, concepts and theories relating to the areas of service marketing and service management as well.

Conclusion

Based on the 11184 assignment answers course assessment we are able to determine how service management is associated with customer focused approach for delivering the relevant information technology and value to the customer in order to build customer relationships. It is further worth noting how a well formulated service assist in identifying the internal processes whenever necessary to provide the support to a particular service. The individual customers have also high level of service definition for answering various questions related to service management. The various learning outcomes of the assessment would be conducive to synthesise and evaluate the different types of concepts related service management practices.

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Weightage Of This 11184 Course Code

The weightage of 11184 task solution course code is 12.5%. The course will help students learn more about management.

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